Customer Service Supervisor

Buildingand Construction Systems, a business unit of Arconic, is the leading manufacturer of architecturalaluminum products and systems for the commercial construction industry.

We have an immediate openingfor a Customer Service Supervisor (CSS)at our Plant in Eastman, GA.? The primaryfocus of the CSS is to retain and grow new customers, while improving their commercialexperience with Arconic Architectural Products and our Reynobond product.

Other specific responsibilitiesof the CSS will include:

  • Participate in strategic and tactical planning activities to support achievement of sales and operational objectives

  • Manage customer service activities and offer customer order fulfillment support

  • Manage product pricing and customer quoting procedures

  • Support a culture of business ownership

  • Promote accuracy and discipline in sales order processing function to support targeted objectives in order fulfillment performance

  • Identify opportunities for process improvements and develop systems and procedures to implement these improvements

  • Serve as liaison between Field Sales Customer Service, Scheduling, Production and other functional personnel as required to support efficient and effective order fulfillment process and customer satisfaction

  • Direct and motivate through coaching, team concept and constructive feedback.

  • Promote self-initiative and problem ownership for subordinates in addressing process gaps and improvement opportunities

The CSS must have a thorough understandingof the business flow functions including order entry, procurement, scheduling, production,and shipping.? The CSS must have strong writtenand verbal communication skills in the English language.? The CSS must have process analysis skills alongwith problem assessment and solution implementation.??

Basic Qualifications:

  • Bachelor's Degree in Business, Supply Chain, Accounting, or Manufacturing Operations from an accredited institution;

  • Minimum 3 years? experience in customer service, sales or call-center environment;

  • Employees must be legallyauthorized to work in the United States. Verification of employment eligibilitywill be required at the time of hire. Visa sponsorship is not available forthis position.

Preferred Qualifications:

  • 3 years of prior management experience in customer-oriented environment;

  • Prior experience with JD Edwards and Lotus Notes software;

  • Previous call center experience;

  • Prior Inside sales experience.


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