Customer Service Supervisor

Job Description

Building and Construction Systems, a business unit of Arconic, is the leading manufacturer of architectural aluminum products and systems for the commercial construction industry. We have an immediate opening for a Customer Service Supervisor (CSS) at our Plant in Eastman, GA. The primary focus of the CSS is to retain and grow new customers, while improving their commercial experience with Arconic Architectural Products and our Reynobond product. Other specific responsibilities of the CSS will include:
  • Participate in strategic and tactical planning activities to support achievement of sales and operational objectives
  • Manage customer service activities and offer customer order fulfillment support
  • Manage product pricing and customer quoting procedures
  • Support a culture of business ownership
  • Promote accuracy and discipline in sales order processing function to support targeted objectives in order fulfillment performance
  • Identify opportunities for process improvements and develop systems and procedures to implement these improvements
  • Serve as liaison between Field Sales Customer Service, Scheduling, Production and other functional personnel as required to support efficient and effective order fulfillment process and customer satisfaction
  • Direct and motivate through coaching, team concept and constructive feedback.
  • Promote self-initiative and problem ownership for subordinates in addressing process gaps and improvement opportunities
The CSS must have a thorough understanding of the business flow functions including order entry, procurement, scheduling, production, and shipping. The CSS must have strong written and verbal communication skills in the English language. The CSS must have process analysis skills along with problem assessment and solution implementation. QualificationsBasic Qualifications:
  • Bachelor's Degree in Business, Supply Chain, Accounting, or Manufacturing Operations from an accredited institution;
  • Minimum 3 years experience in customer service, sales or call-center environment;
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Preferred Qualifications:
  • 3+ years of prior management experience in customer-oriented environment;
  • Prior experience with JD Edwards and Lotus Notes software;
  • Previous call center experience;
  • Prior Inside sales experience.

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